Cancellation & Refund Policy

This policy explains how cancellations, refunds and returns work for Increase Health telehealth plans and prescription treatments.

Cancelling your plan

You may cancel at any time before a provider approves your treatment by emailing support@increase.health; your card authorization is released and you are not charged. Each plan is a single payment for a 3-month supply and does not renew, so there is nothing to cancel at the end of your supply. Refills are a separate purchase that you choose to make.

Refund eligibility

• Before provider review: if you cancel before a provider reviews your intake, your card authorization is released and you are not charged.
• Not approved for treatment: if a provider determines treatment is not appropriate for you, you are never charged. Your card authorization is released and any Klarna payment plan is voided, so you pay $0.
• After medication has shipped: fees are non-refundable once your prescription has been prepared and dispatched by the pharmacy.

Compounded medications cannot be returned

For patient safety and under federal and state pharmacy law, prescription and compounded medications cannot be returned, resold or reused once dispensed, even if unopened. Please do not ship medication back to us.

Damaged, lost or delayed shipments

If your order arrives damaged, arrives outside its required temperature range, or does not arrive at all, contact support@increase.health within 7 days of the delivery date. We will arrange a replacement at no cost after verification with the pharmacy and carrier.

Billing disputes

If you believe you were charged in error, contact us before initiating a chargeback so we can resolve it directly. Most issues are corrected within two business days. Chargebacks filed without contacting support may result in suspension of your account and care.

Price changes

Prices may change with reasonable advance notice. The price you pay at checkout covers your full 3-month supply and does not change after purchase. Refills are charged at the price shown when you reorder.

Contact

Increase Health. Email: support@increase.health | Phone: (619) 535-8956.