Support
Contact our care team
Questions about weight management, peptide therapy or prescription skin care? Our coordinators and licensed providers are here to help, but this is not an emergency service.
Prescriptions, shipments, billing and account questions. Replies within one business day.
In-app messaging
Message your provider directly about side effects, plateaus and dose changes.
Support hours
Mon–Sat, 8am–8pm ET
Clinical messages are triaged daily, including outside of these hours.
Medical emergency? Call 911 or go to the nearest emergency room. Do not use messaging or email to request emergency care.